Based in Hampshire, covering the south

01264 319990 Abacus Motorhomes

Abacus Motorhomes

  • Enquiries:
    01264 319990
  • Fax Line:
    01264 364555
  • Email:
    sales@abacusmotorhomes.co.uk
  • Address:
    286 Weyhill Road,
    Andover,
    Hampshire,
    SP10 3LS
toggle menu

Questions & Answers

We have tried our best to cover every question that you may have, but If you can’t find the answer you’re looking for below then please give us a call on 01264 319990 or drop us an email at sales@abacusmotorhomes.co.uk

  1. What is included in the price?
  2. What optional extra’s are there?
  3. Do we need to pay a deposit?
  4. Is insurance included in the price?
  5. Can we reduce the insurance excess?
  6. Can we take the motorhome abroad?
  7. Do we have to pay extra to go abroad?
  8. How old do I have to be to drive a motorhome?
  9. What licence do I need to drive a motorhome?
  10. What if I don’t have a UK driving licence?
  11. What if I have penalty points on my licence?
  12. Can we have more than 1 driver?
  13. Can we bring our pets?
  14. Can we bring our bikes?
  15. Can we tow a car behind the motorhome?
  16. How long can we rent the motorhome for?
  17. Where can we collect the motorhome from?
  18. What time can we collect the motorhome?
  19. What if we are late arriving to collect the motorhome?
  20. Can Abacus deliver/collect the motorhome?
  21. Can Abacus collect us from the airport/port/train station?
  22. Can we leave our car with Abacus?
  23. How do we book a motorhome?
  24. What if we need to cancel our booking?
  25. What paperwork do we need to bring when we collect the motorhome?
  26. Will Abacus show us how to use the motorhome?
  27. How long will it take for Abacus to hand the motorhome over to us?
  28. Who needs to be present at the handover of the motorhome?
  29. What if we damage or lose something from the motorhome?
  30. What if we breakdown in the motorhome?
  31. Where can we return the motorhome to?
  32. What time do we need to return the motorhome?
  33. What if we are late returning the motorhome?
  34. Do we have to pay for the fuel when we return the motorhome?
  35. Do we have to pay for the gas when we return the motorhome?
  36. Do we have to pay for the motorhome to be cleaned when we return it?
  37. Complaints Resolution

1. What is included in the price?

Unlike most other motorhome hire companies our prices really do include all the basic essentials you need! From a TV to toilet paper, we have it covered. Just click here to view the full list.

Back to Top


2. What optional extra’s are there?

Damage Limitation Waiver (DLW) – Not available to book online (available on collection)

  • 3 to 5 nights: £75
  • 6 nights and over: £75 + £15 per night, up to a maximum of £285

Additional Driver – maximum of 3

  • £9 per driver, per night

Double Bedding Pack – double quilt & cover, double sheet, 2 pillows & pillow cases

  • Fixed price: £24 per pack

Single Bedding Pack – single quilt & cover, single sheet, 1 pillow & pillow case

  • Fixed price: £12 per pack

Towel Pack – 1 x bath towel, 1 x hand towel 1 x flannel

  • Fixed price: £12 per pack

EU Hire

  • 3 to 7 nights: £125
  • 8 nights and over: £125 + £17.86 per night, up to a maximum of £375

Generator

  • Fixed price: £75

Pet Fee – maximum 2

  • Fixed price: £40, per pet

Back to Top


3. Do we need to pay a deposit?

Yes, there are 2 types of deposit that will be required.

Booking Deposit (non refundable) – 25%, paid at the time of booking, unless the collection date is within 6 weeks, in which case the full balance will be due.

Security Deposit (refundable) – normally £500, paid at the time of collection. Security deposits will be refunded when the vehicle has been checked in and is deemed to be in the same state as it was when let out. Please allow up to 5 working days for the security deposit to appear in your bank.

All Deposits may be increased at the discretion of Abacus Staff.

We accept Amex, Visa, MasterCard and Visa Debit.

We do not accept cash, prepaid cards, pay-as-you-go cards or cheque’s.

Back to Top


4. Is insurance included in the price?

Yes, fully comprehensive insurance is included within the hire charge and arranged for you with a trusted insurer.

Insurance excess is an amount payable by the hirer for each and every occurrence of damage or theft claimed on the vehicle, or any third party claim made against Abacus.

The insurance excess is £1250 but can be reduced by opting to pay Damage Limitation Waiver (DLW). This is not available to purchase online but can be purchased when you come to collect the motorhome. See below for more details.

The following are not covered by our Insurance and are chargeable on a case by case basis so the insurance excess will not apply:

  • Damage or repairs deemed as a result of abnormal, deliberate or negligent acts
  • Damage to the Awning
  • Damage to the Bike Rack
  • Lost or broken keys
  • Damage to windscreens and glass
  • Punctures or blowouts or damage to road wheels
  • Damage above windscreen height (2m or 6.6ft)
  • Vehicle brake in or vandalism

For ease of clarity our insurance does not include any personal insurance for the customer (including death or bodily injury to the driver) or cover any personal possessions. Although we do not offer this service, we do advice you to take out Personal Holiday Insurance.

Failure to abide by the terms and conditions of each hire may revoke the insurance cover and thus make the hirer fully liable. Full Terms and Conditions are available by clicking here, at the Company Offices and incorporated within the Rental Agreement.

Back to Top


5. Can we reduce the insurance excess?

Yes, the insurance excess can be reduced, but not entirely removed, by selecting to pay Damage Limitation Waiver (DLW). This is not available to purchase online but can be purchased when you come to collect the motorhome.

The cost for DLW is:

  • 3 to 5 nights = £75
  • 6 night and over = £75 + £15 per night, up to a maximum of £285

By selecting to pay for DLW the insurance excess will be reduced as follows:

  • UK Hire: From £1250 to £350
  • EU Hire: From £1250 to £600

Please note:  The insurance excess and DLW charges can also be increased at the discretion of Abacus staff.

Back to Top


6. Can we take the motorhome abroad?

Yes, our vehicles are permitted to travel through most European countries. Please click here for more information and advice on taking a motorhome abroad.

 Back to Top


7. Do we have to pay extra to go abroad?

Although you can choose to hire a motorhome for less than 7 nights the minimum hire charge when taking a motorhome abroad is 7 nights. There is also an extra charge to cover the added insurance and breakdown cover.

The extra charge is:

  • 3 to 7 nights = £125
  • 8 nights and over = £125 + £17.86 per night, up to a maximum of £375

The extra charge includes:

  • Added Breakdown Cover
  • Added Insurance
  • Mileage
  • VE103B form (You need a VE103B (Vehicle on Hire Certificate) to prove you have our permission to take our motorhome abroad)
  • European Travel Kit

Please visit our European Travel page for more information and advice on taking a motorhome abroad.

Back to Top


8. How old do I have to be to drive a motorhome?

Anyone between the ages of 25-74 who has held the required license, for at least 2 years, and has current driving experience can drive our motorhomes.

Back to Top


9. What licence do I need to drive a motorhome?

  • Motorhomes up to 3500 kg – category B or equivalent
  • Motorhomes 3500 kg to 7500 kg – category C1 or equivalent

Please see each motorhome for specific licence requirements.

Each driver must produce their driving licence on collection of the vehicle. Details of any endorsements/penalty points for people who hold a UK driving licence are now kept online and not on the driving licence or paper counterpart. Each driver will need to visit www.gov.uk/view-driving-licence before arrival to create a licence check code which they must produce when they come in to collect the vehicle. The code is only valid for 21 days.

Alternatively, if you do not have access to a computer at home then you can bring your driving licence, National Insurance number and identification with you when you come in to collect your vehicle and we will give you access to one of our computers so you can generate a check code. You then need to give the check code to us so that we can log on and view your details. If you can’t do either of the above, you will be asked to give your permission verbally over the telephone to DVLA, so that they can disclose your driving licence information to us. This is a premium rate telephone service and there will be a charge of £6.60 inclusive of VAT per licence for choosing this option. Please note this service is only available Monday to Friday 8am to 7pm and Saturdays 8am to 2pm (not including Bank Holidays). We will be unable to hire to you if you select this option outside of their operating hours.

For age requirement please click here

For penalty points advice please click here

PLEASE NOTE: Should we discover that an uninsured driver is driving an Abacus Vehicle, then the hire will cease immediately and the hirer will be responsible for all costs plus an additional charge of £300.00 inclusive of VAT. For the avoidance of doubt if we have not seen, verified and recorded the licence details on the Rental Agreement then the driver is uninsured and unauthorised to drive an Abacus Vehicle.

Back to Top


10. What if I don’t have a UK driving licence?

Licence issued in the European Union (EU) or European Economic Area (EEA) countries are treated equally. For ease of reference the Countries are listed below:

EU Countries
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden and United Kingdom.

EEA Countries
Iceland, Liechtenstein and Norway.

Therefore, if you are from an EU/EEA country holding a valid community licence you can drive in line with the appropriate entitlement as per your driving licence.

It is a criminal offence to drive using a licence that is not valid in the UK.  In addition, if you do so, the insurance will be invalidated and you will be committing a further criminal offence of ‘driving without valid motor insurance’.

Non UK, EU, EEA Licences

Non UK, EU, EEA licences must be valid for the duration of the rental period. Should such foreign licences be in a foreign alphabet they must be accompanied by an International Driving Permit.

N.B. International Driving Permits issued in the UK are not valid in the UK.

The following websites may be of use to drivers from outside of the UK:
www.visitbritain.com/gb/en/plan-your-trip/getting-around-britain/travelling-car
or
www.tripadvisor.co.uk/Travel-g186216-c9626/United-Kingdom:Driving.Tips.For.Visitors.html

For age requirement please click here

PLEASE NOTE: Should we discover that an uninsured driver is driving an Abacus Vehicle, then the hire will cease immediately and the hirer will be responsible for all costs plus an additional charge of £300.00 inclusive of VAT. For the avoidance of doubt if we have not seen, verified and recorded the licence details on the Rental Agreement then the driver is uninsured and unauthorised to drive an Abacus Vehicle.

Back to Top


11. What if I have penalty points on my licence?

Many endorsements are acceptable e.g., an SP30 (speeding).

However over 6 points or recent endorsements may cause a higher excess or refusal of hire, as will any serious convictions within the last 11 years. Abacus reserve the right to refuse hire for certain endorsements. If in doubt, please ring us with the details of your endorsements and conviction dates etc. at the earliest opportunity.

Back to Top


12. Can we have more than 1 driver?

Yes, you can have up to 3 additional drivers, but there is an additional charge of £9 per night, per driver.

Back to Top


13. Can we bring our pets?

Yes, you can bring up to 2 pets but there is an extra charge of £40 per pet.

Back to Top


14. Can we bring our bikes?

Yes, each motorhome is fitted with a bike rack on the rear at no extra charge. Please call to check how many bikes it can carry if your bringing more than 2.

Back to Top


15. Can we tow a car behind the motorhome?

No. None of our motorhomes have the capability to tow a car.

Back to Top


16. How long can we rent the motorhome for?

Our minimum hire periods are**:

  • 3 nights between the 16th September and the 30th June
  • 4 nights between the 1st July and the 15th September

Our maximum hire periods are:

  • 28 nights for online bookings
  • 29 nights or more please call the office on 01264 319990

**Please note that for certain festivals and events we may increase the minimum hire periods

Back to Top


17. Where can we collect the motorhome from?

The motorhome will be available for collection at our depot at 286 Weyhill Road, Andover, Hampshire, SP10 3LS between 14.00 and 16.30

Unlike, most other rental companies we offer Monday to Saturday collections and returns (excluding Bank Holidays).

A Sunday or Bank Holiday return can also be arranged but can not be booked via the website. Please call the office on 01264 319990 to check this option is available.

Back to Top


18. What time can we collect the motorhome?

The motorhome will be available for collection between 14.00 and 16.30

Back to Top


19. What if we are late arriving to collect the motorhome?

In all instances, please call us and let us know as soon as you realise you’re not going to be on time. During our busy periods you may have been given an allocated slot, so if you’re late, you may have to wait longer to get away, while we deal with other customers.

Remember even though we close at 17:30 the latest pick up time is 16:30

Back to Top


20. Can Abacus deliver/collect the motorhome?

Yes, for certain periods we can arrange to deliver and/or collect your motorhome, but there will be a charge for this. You will need to call 01264 31990 or email sales@abacusmotorhomes.co.uk to arrange this, rather than booking on line.

Back to Top


21. Can Abacus collect us from the airport/port/train station?

Yes, depending on how busy we are we can arrange to collect you from a public transport terminal, but there will be a charge for this. You will need to call 01264 31990 or email sales@abacusmotorhomes.co.uk to arrange this, rather than booking on line.

Back to Top


22. Can we leave our car with Abacus?

Yes, you are welcome to leave your car in our secure compound. All we ask is that you leave your car keys with us so we can move it if necessary. Please note however, that your vehicle and contents are left at entirely your own risk.

Back to Top


23. How do we book a motorhome?

With the following options available to you, booking a motorhome with Abacus couldn’t be easier:

  • Book and Pay online; or
  • Email our sales team with your requirements at sales@abacusmotorhomes.co.uk; or
  • Call our sales team on 01264 319990; or
  • Drop in and see us*

* It is advisable to check our opening hours and to give us a call before dropping in to see us

Back to Top


24. What if we need to cancel our booking?

Should you need to cancel your booking the following charges will apply:

  • More than 6 weeks before: booking deposit will be retained
  • 6 weeks – 2 weeks: 50% of total hire charge will be retained
  • 2 weeks – No Show: 100% of total hire charge will be retained

Although we do not offer this service, we do advice you to take out Personal Holiday Insurance.

Back to Top


25. What paperwork do we need to bring when we collect the motorhome?

Please bring original documents as we do not accept photocopies.

  • Driving licence ‐ please click here for UK driving licence requirements or click here for non UK  driving licence requirements. We must see each driver with their driving licence at the office.
  • Credit or Debit Card ‐ we need this for your refundable £500 security deposit. Please click here to see our payment requirements.
  • 2 Additional forms of ID (showing current name and address, dated within the last 3 months)—i.e. utility bill, bank statement, council tax bill, official letter.
  • If Travelling outside of the UK ‐ your passport.
  • If visiting from outside the UK ‐ your passport.

Back to Top


26. Will Abacus show us how to use the motorhome?

Yes, we will give you a full demonstration on how to use all the on-board facilities. Experience has taught us what we need to cover. We will cover everything you need to know in a logical order, so please don’t wander off and start asking questions about an area we haven’t covered yet – we will get to it if you’re patient with us. Experience has also taught us that the hand-over is much smoother and quicker if it’s on a one to one basis so please decide who is going to become the “expert” in your party before your arrival. We must remind you that it is your responsibility to ensure that any children or pets you have in your party, are safe, entertained and supervised at all times.

Each of our representatives has their own way of handing over the motorhomes but please be assured that we will all cover everything at some stage.

Back to Top


27. How long will it take for Abacus to hand the motorhome over to us?

A normal handover, without any distractions will take 20 mins to 1/2 an hour.

Back to Top


28. Who needs to be present at the handover of the motorhome?

The hand-over is much smoother and quicker if it’s on a one to one basis so its best to nominate an “expert” in your party before we commence and all other members of the party stay away from the motorhome until we have finished.

Back to Top


29. What if we damage or lose something from the motorhome?

Although we want you to enjoy your motorhome experience, it is only fair to say that we also want you to respect the motorhome and its contents.

You will be charged for any damage to the vehicle interior, exterior, or its contents, or loss of vehicle contents, howsoever caused. Before moving off, please ensure all skylights, roof vents, windows and doors are closed and secure. Ensure the aerial and steps are retracted. Ensure the gas is turned off and the power lead is unplugged and stowed away. When reversing we suggest you ask your passenger(s) to guide you from the outside of the vehicle. The awning offers sun protection only, so always roll it up in case of rain, wind or snow. Never leave the awning out at night or whilst you’re away from the vehicle.

In the event of any damage occurring to any part of the vehicle please inform Abacus immediately. This enables us to, wherever possible,  order the parts early enough, so we can fit them on your return, ready for the next customer.

Back to Top


30. What if we breakdown in the motorhome?

In the unlikely event of a breakdown of the vehicle or the equipment please call the office on 01264 319990 at your earliest convenience and we will advise you from there.

Back to Top


31. Where can we return the motorhome to?

The motorhomes must be returned to our depot  at 286 Weyhill Road, Andover, Hampshire, SP10 3LS

Back to Top


32. What time do we need to return the motorhome?

To ensure the motorhome is available for the next hire, the motorhome must be returned between 08.30 and 10.30

Please be aware all motorhomes need to be cleaned inside and emptied of your personal belongings by 10:30. Please don’t arrive at 10:30 and start to unload as this can delay the next customer and the members of staff assigned to get the motorhome ready. Please consider when booking your campsites your distance from our premises to allow adequate time for your return journey.

Failing to return the motorhome on time will incur a charge currently based on 20% of the nightly hire rate. A minimum charge of 1 hour will apply.

There are no refunds for early return.

Back to Top


33. What if we are late returning the motorhome?

Failing to return the motorhome on time will incur a charge currently based on 20% of the nightly hire rate. A minimum charge of 1 hour will apply.

IN ALL CASES PLEASE CALL US AND LET US KNOW – there will still be a charge but at least we can warn the next hirer.

Back to Top


34. Do we have to pay for the fuel when we return the motorhome?

Yes, each motorhome is handed over with a FULL tank of Diesel. You are required to return the motorhome with a FULL tank of Diesel.

Failure to return the motorhome without the correct amount of fuel will result in a charge, equivalent to local forecourt prices, plus a 20% administrative charge for the inconvenience placed on Abacus for having to refuel the vehicle.

All our motorhomes run on Diesel. There is a note of the fuel type on the vehicle fuel caps. Any costs associated with using the wrong fuel are not covered by the insurance or breakdown cover and will be charged to the hirer.

There is a service station adjacent to Abacus.

Back to Top


35. Do we have to pay for the gas when we return the motorhome?

Yes, each motorhome is handed over with  a FULL gas system. As the motorhomes use a refillable gas system, you are required to return the vehicle with a FULL gas system. Failure to do so will result in a set charge of £20.

There is a service station adjacent to Abacus that has the facility to refill the gas.

Back to Top


36. Do we have to pay for the motorhome to be cleaned when we return it?

Exterior – Only in extreme cases.

Interior – The vehicle must be returned with the interior clean and in the same condition as it was when handed over to you, otherwise a £100 charge will be made. This includes, but is not limited to the toilet, upholstery, cutlery, cooking utensils, oven, hob and grill.

Back to Top


37. Complaints Resolution

We strive to offer the highest quality of service and products. If for any reason you are unhappy with the service provided you should in the first instant contact the branch manager, Jon Clayton jon.clayton@abacusmotorhomes.co.uk to resolve the issue directly. If, however you are not satisfied with the response then you may contact the Managing Director by:

Email to: david.wolfenden@abacusvehiclehire.co.uk

Or writing to: The Managing Director, Abacus Vehicle Hire, 13 ‐ 19 Johnson Road, Ferndown Industrial Estate, Wimborne, Dorset, BH21 7SE

The Managing Director will then investigate the matter and reply within 7 days of receiving the letter/email.

As Abacus are members of the BVRLA, we also offer a Conciliation Service for our customers. So unresolved disputes can be referred to the BVRLA directly. Details should be submitted by:

Email to: complaint@bvrla.co.uk

Or writing to: British Vehicle Rental and Leasing Association, River Lodge, Badminton Court, Amersham, HP7 0DD

The BVRLA will aim to resolve the matter using the information presented by both parties to the dispute.

Back to Top